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eCommerce marketing · Online stores & DTC brands

Digital marketing that grows online stores profitably.

Base Digital helps online stores and DTC brands, especially on Shopify, find more of the right customers, convert more visits into orders and bring buyers back again.

We focus on profit, not just revenue. Our campaigns are measured on return on ad spend, marketing efficiency and margin, built on tracking you can trust, and run by a senior team that has grown Shopify stores across Google, Meta and email.

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Brandon Delardes You'll speak directly with Brandon, our founder and director. No obligation, just free advice and friendly chat.
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In short
Brandon Delardes
Reviewed byBrandon DelardesFounder, Base DigitalUpdated October 2026

How should online stores approach eCommerce marketing? Grow profit, not just revenue. That means accurate tracking first, then Google Shopping and Meta campaigns judged on return on ad spend and overall marketing efficiency, a store that converts visitors into orders, and Klaviyo email and SMS flows that turn first-time buyers into repeat customers. Plan around your trading calendar, and make your products easy for search engines and AI shopping assistants to understand and recommend.

The challenges online stores face

Revenue is easy to buy. Profit takes a plan.

We hear the same four challenges from online stores again and again. Here's how we help solve them.

01

“Sales are up, but we're not making more money.”

Ad platforms report strong returns, yet margin keeps shrinking. Spend creeps up, discounts get deeper and it's hard to tell which campaigns actually add profit.

How we help

Profit-focused paid media measured on ROAS, MER and margin, with budgets shifted to the products and campaigns that genuinely pay their way.

02

“We don't trust our numbers anymore.”

GA4, Shopify, Meta and Google all report different results. Missing events, broken pixels and bot traffic distort conversion rates and send budget in the wrong direction.

How we help

Tracking you can rely on, with GA4, the Meta Pixel and Conversions API set up and checked properly, and bot traffic filtered out of your reporting.

03

“Plenty of traffic, not enough orders.”

Shoppers browse, add to cart and leave. Slow pages, unclear product information, surprise shipping costs and clunky checkouts all quietly cost sales.

How we help

Conversion rate optimisation that finds where shoppers drop off and fixes product pages, navigation and checkout so more visits become orders.

04

“Customers buy once and never come back.”

Paying to acquire every sale is expensive. Without good retention, growth depends entirely on ever-rising ad spend.

How we help

Klaviyo email and SMS flows for welcome, abandoned cart, post-purchase and win-back, built to lift repeat purchase and customer lifetime value.

What we do for online stores

Everything you need to grow your store.

Google Ads

Google Shopping and Performance Max campaigns built on a clean product feed and managed for profitable return, not just clicks.

Explore Google Ads

Meta Ads

Meta catalogue ads and structured creative testing that find new customers and bring back shoppers who didn't buy.

Explore Meta Ads

Email Marketing

Klaviyo email and SMS flows and campaigns that recover abandoned carts and turn first orders into repeat purchases.

Explore Email Marketing

SEO

Rank your collection and product pages for the searches shoppers use when they're ready to buy.

Explore SEO

AI & GEO

Make your products easy for AI shopping assistants to understand, compare and recommend.

Explore AI & GEO

Web Development

Shopify builds and improvements focused on speed, clear product pages and a checkout that converts.

Explore Web Development

Planning your next growth push?

Tell us your revenue and margin goals and we'll show you where the biggest opportunities are.

Book a free strategy call →
eCommerce industry experience

Long-standing partnerships with growing online brands

Online brands stay with partners who help them grow profitably, season after season. We've built long and successful relationships with eCommerce businesses including FINEPRINTCO, St Barts and Shimo Wagyu, supporting Shopify growth, Google and Meta advertising, Klaviyo email marketing, analytics and website development. We understand trading calendars, product margins and what it takes to turn first-time buyers into loyal customers.

FINEPRINTCO
Shopify growth, Meta Ads, Google Ads and Klaviyo email marketing
St Barts
Shopify, Klaviyo and GA4 strategy to grow online revenue
Shimo Wagyu
Website design and development
FINEPRINTCO online store homepage
FINEPRINTCO, online art print store
The eCommerce Growth Playbook cover
Free whitepaper · eCommerce

The eCommerce Growth Playbook

A practical guide for online stores and DTC brands that want to grow profitably, convert more visitors and turn first-time buyers into repeat customers.

  • How shoppers find, compare and choose products today
  • A 12-month trading calendar, including Black Friday
  • The metrics that connect marketing to profit

Download the free whitepaper
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Our clients

We keep good company.

Adelaide Eye and Laser Centre
Brisbane Broncos
Brisbane Grammar School
Core Physio & Health Centres
Crimsafe
Data#3
Employ Health
Endeavour Group
FINEPRINTCO
Flight Centre
Gallery One
Lockyer Architects
Pickerings Auto Group
Sabbi
Shimo Wagyu
St Margaret's Girls School
Stage And Screen
Tierra Group
Tim Stewart Architects
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Client results

What our clients say

Brandon and the team stand in a league of their own — incredibly attentive, genuinely caring, and going above and beyond. Working with them feels like collaborating with family, not a distant agency that's only focused on results.

Steph Pasquetti
Marketing Manager, FINEPRINTCO
Performance Strategy

Complete confidence that our marketing portfolio is in excellent hands — working with Brandon and his team allows me to focus my attention on other critical areas of the business. Their expertise and reliability have been invaluable to our operations and growth.

Lisa Mattiazzi
Marketing & Operations Manager, Core Healthcare
Strategy Performance
Knowledge Base

Insights from our team

View all articles →
eCommerce, Paid Media6 October 2026
Black Friday 2026: The Sales Tactics That Actually Make You Money
Black Friday is now Australia's biggest sales event. Here's how to plan your ads, offers, email and website so you win the weekend without wrecking your margin.
Read article →
Email Marketing7 June 2026
How to build an email marketing strategy that retains customers and drives revenue
Email is the highest ROI channel most brands under-invest in. Here's how to build a strategy that retains customers, drives repeat revenue and compounds over time.
Read article →
Paid Media5 June 2026
Google Ads vs Meta Ads: which channel is right for your business in 2026?
Google Ads vs Meta Ads — there is no universal answer. Learn how to choose the right paid channel based on your buying cycle, margin, audience and goals.
Read article →
Why Base Digital

Why online stores choose Base Digital

eCommerce experience

We've helped Shopify brands including FINEPRINTCO and St Barts grow across Google, Meta, Klaviyo and GA4.

Profit over vanity metrics

We judge success on ROAS, marketing efficiency and margin, not clicks or reported revenue alone.

Senior, owner-led team

You work directly with experienced specialists who manage your accounts day to day, not a junior account manager.

Results and profitable growth

A proven history of progressive, consistent results, measured in orders, return on ad spend and repeat customers.

Common questions

eCommerce marketing questions, answered

Yes. Most of our eCommerce clients run on Shopify, including FINEPRINTCO and St Barts. We work across Shopify, Google Merchant Center, Meta, Klaviyo and GA4.
ROAS is the revenue a platform attributes to its own ads, divided by spend. MER is your total revenue divided by total marketing spend. We use both, because platform ROAS alone often overstates results, and MER shows whether marketing is growing the whole business.
It depends on your catalogue, margins and data. Performance Max can work well with a strong product feed and accurate conversion tracking, while standard Shopping gives more control. Many stores use a mix, and we test to find the right balance.
Each platform counts conversions differently, and missing events, blocked pixels and bot traffic make the gaps bigger. We set up GA4, the Meta Pixel and Conversions API properly so your numbers are as accurate and consistent as possible.
We plan weeks ahead: build audiences and email lists early, prepare creative and offers, check tracking and site speed, then run a clear schedule across ads, email and SMS before, during and after the event.
Yes. We build and manage Klaviyo email and SMS flows and campaigns, from welcome and abandoned cart to post-purchase and win-back, so retention supports your paid acquisition.
No. We don't use long lock-in contracts. We earn your ongoing trust through results, season after season.
Brandon Delardes
Brandon DelardesFounder, Base Digital
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Talk directly with Brandon. No hard sell, just honest advice on where the biggest opportunities are for your business.
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Work with Base Digital

Grow sales that actually pay.

Book a free strategy call. We'll review your store, tracking and campaigns, show you the biggest opportunities for profitable growth and give you a plain-English plan, with no obligation.